FAQs

Returns:

• All orders (including Pre Orders) are not to be modified or cancelled beyond 24 hours of the purchase date.
• All necklaces from The Vintage Collection are final sale.  
• All necklaces from The Foundations Collection may be issued a store credit only if return is requested within 14 days of the delivery date. 
• We offer a 1 year warranty from the date of purchase on all pieces excluding vintage pendants.

            Please email or call us if there are any issues with your order---we’re happy to help!

 Shipping:

• All orders will require an adult signature upon delivery.
• All items In Stock ship the next business day. 
• All Pre Orders ship in 3-4 weeks. 

Wholesale:

• For wholesale inquiries please contact summer@seriesofeleven.com.